Status  : Solved
Start   : 2019-11-22 05:00
End     : 2019-11-22 05:15
Updated : 2019-11-18 09:07

Affected area(s): 
   Husaren, Kaserntorget, Kronhusgatan, Nya Varvet, Postgatan

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   2019-11-20 16:30 - Changed upgrade time.

Status  : Solved
Start   : 2019-11-21 05:00
End     : 2019-11-21 05:15
Updated : 2019-11-21 07:30

Affected area(s): 
   areas connected to Rotary

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   Software upgrades will cause a short network outage in Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinaregatan 2, Medicinaregatan 14 B, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham

2019-11-21 07:30 - Ostkupan needed some personal attention but the connection is now restored.

Status  : Solved
Start   : 2019-11-20 05:00
End     : 2019-11-20 07:45
Updated : 2019-11-18 08:59

Affected area(s): 
   Birger Jarl, Fridhemsgatan, Högsbogatan, Olofshöjd, Oxhagsgatan, Prickskyttestigen, Rosendal

Description: 
   Software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   2019-11-20 07:45 - Rosendal needed some extra attention but it's now working.

Status  : Solved
Start   : 2019-11-18 05:00
End     : 2019-11-18 05:15
Updated : 2019-11-18 08:57

Affected area(s): 
   Ekbacka, Helmutsrogatan, Lindholmsallén, Olofshöjd, Ostkupan, Plejadgatan, Selma, Smedjan

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-11-17 01:16
End     : 2019-11-17 01:26
Updated : 2019-11-18 08:45

Affected area(s): 
   Olofshöjd

Description: 
   Router restart. 

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-11-15 05:31
End     : 2019-11-15 08:53
Updated : 2019-11-15 09:41

Affected area(s): 
   Rosendal

Description: 
   Affecting buildings 3 and 4

Affected service(s): 
   Internet connection

Current progress report:
   Cause of disturbance: Fiber outage

Status  : Solved
Start   : 2019-11-13 08:00
End     : 2019-11-13 10:00
Updated : 2019-11-13 10:00

Affected area(s): 
   Mejerigatan 2

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   2019-11-13 10:00 - Software upgrades complete.

Status  : Solved
Start   : 2019-11-12 10:54
End     : 2019-11-12 13:09
Updated : 2019-11-12 15:21

Affected area(s): 
   Ostkupan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   Internet service up, restart your router if you still can't connect to the Internet.

Status  : Solved
Start   : 2019-11-10 20:33
End     : 2019-11-10 21:59
Updated : 2019-11-10 22:10

Affected area(s): 
   Norra Ågatan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   2019-11-10 22:10 – Internet connection restored. Restart your broadband router if you still experience problems to connect to Internet.

Status  : Solved
Start   : 2019-10-29 09:00
End     : 2019-10-29 16:00
Updated : 2019-10-29 08:48

Affected area(s): 
   Husaren

Description: 
   Work in the building that may affect the Internet connection

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-10-29 00:25
End     : 2019-10-29 11:15
Updated : 2019-10-29 11:15

Affected area(s): 
   Ostkupan

Description: 
   There were a short disturbance of the Internet connection

Affected service(s): 
   Internet connection

Current progress report:
   2019-10-29 11:15 The problem is solved. Do you still have network outage restart your broadband router.

2019-10-29 01:20 - Most of the connections have Internet access. Some can still have disturbance. Further investigation will follow Tuesday morning.

Status  : Solved
Start   : 2019-10-16 09:35
End     : 2019-10-28 07:44
Updated : 2019-10-16 09:35

Affected area(s): 
   Marconigatan

Description: 
   Internet connection disturbance

Affected service(s): 
   Internet connection

Current progress report:
   We have a different set up in Marconigatan where our wireless access points are not connected to our network infrastructure. It is another provider that handles the physical connection there. Troubleshooting in progress.

Status  : Solved
Start   : 2019-10-23 09:53
End     : 2019-10-23 10:47
Updated : 2019-10-23 11:03

Affected area(s): 
   Ceres

Description: 
   Problem with a router

Affected service(s): 
   Internet connection

Current progress report:
   2019-10-23 11:03 – Resolving incident.

2019-10-23 10:08 –  Sending a technician to the site with spare equipment.

Status  : Solved
Start   : 2019-10-09 11:33
End     : 2019-10-09 12:13
Updated : 2019-10-09 12:43

Affected area(s): 
   Husaren

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   Internet service up. Restart your router if you still experience problems to connect to Internet.

Status  : Solved
Start   : 2019-10-02 13:06
End     : 2019-10-02 16:01
Updated : 2019-10-02 16:11

Affected area(s): 
   Gånglåten, Marconigatan, Näverlursgatan

Description: 
   Wireless network down

Affected service(s): 
   Internet connection

Current progress report:
   Wireless connection restored.

Status  : Solved
Start   : 2019-09-30 23:59
End     : 2019-10-02 10:39
Updated : 2019-10-01 07:49

Affected area(s): 
   Storgatan 17

Description: 
   Fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   Problem solved

Status  : Solved
Start   : 2019-09-24 10:42
End     : 2019-09-25 14:08
Updated : 2019-09-25 14:08

Affected area(s): 
   Storgatan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress.

2019-09-24 13:18 – Our technicians is on site. The cause of the problem is a faulty fiber cable to Storgatan 17. Our fiber provider have been notified. Thier technicians will continue the troubleshooting.

Status  : Solved
Start   : 2019-09-09 10:50
End     : 2019-09-09 12:04
Updated : 2019-09-09 12:58

Affected area(s): 
   Norra Ågatan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-08-29 10:01
End     : 2019-08-30 11:11
Updated : 2019-08-30 11:11

Affected area(s): 
   Burggrevegatan 15

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   2019-08-30 11:11 – Fiber cable repaired. The connection should now be restored, restart your routers if you still have problems.

2019-08-29 13:18 – The cause of the problem is a faulty fiber cable to Burgrevegatan 15. Our fiber provider have been notified. Thier technicians will continue the investigation.

2019-08-29 11:43 – Our technicians is on site. Network equipment is ok. There are indications of a faulty fiber connection to the building.

2019-08-29 10:17 – Started investigating.

Status  : Solved
Start   : 2019-08-07 18:19
End     : 2019-08-08 08:37
Updated : 2019-08-08 08:37

Affected area(s): 
   Ostkupan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   Investigating the cause of the problem.

 2019-08-08 08:38 – Internet connection restored.

Status  : Solved
Start   : 2019-08-05 09:00
End     : 2019-08-05 12:00
Updated : 2019-07-30 16:38

Affected area(s): 
   Storgatan

Description: 
   Equipment Upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-07-31 09:00
End     : 2019-07-31 12:00
Updated : 2019-07-31 11:46

Affected area(s): 
   SGSNET Företag, SGSNET Privat

Description: 
   Internet service will be unavailable for approximately 5 minutes during the maintenance window

Affected service(s): 
   Internet connection

Current progress report:
   Non student apartment in Fridhemsgatan, Lindholmsallén, Olofshöjd, Rosendal, Volrat Tham will be affected.

Companies who are renting a business place in Andra Långgatan, Första Långgatan, Husaren, Kviberg, Lindholmsallén, Odin, Olofshöjd, Ostkupan, Plejaden, Postgatan, Rosendal will be affected.

2019-07-31 11:46 – Maintenance completed.

2019-07-31 09:00 – Maintenance started.

Status  : Solved
Start   : 2019-07-26 21:03
End     : 2019-07-28 11:11
Updated : 2019-07-28 11:15

Affected area(s): 
   Rotary

Description: 
   Due to a power outage some equipment in Rotary malfunctioned

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-07-26 20:36
End     : 2019-07-28 10:20
Updated : 2019-07-28 10:24

Affected area(s): 
   Lindholmsallén

Description: 
   Due to a power outage around the city some equipment in Lindholmsallén needed to be replaced

Affected service(s): 
   Internet connection

Current progress report:
   2019-07-28 10:30 - The connection should now be restored, restart your routers if you still have problems.

Status  : Solved
Start   : 2019-07-26 12:37
End     : 2019-07-26 13:16
Updated : 2019-07-26 13:50

Affected area(s): 
   Selma

Description: 
   Internet outage

Affected service(s): 
   Internet connection

Current progress report:
   2019-07-26 13:50 - Internet outage due to unrelated work in the building.
Restart your router if your connection still doesn’t work and if that doesn't help contact us. 

Status  : Solved
Start   : 2019-07-12 00:00
End     : 2019-07-12 05:00
Updated : 2019-06-28 13:41

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description: 
   Our fiber provider is going to perform a cable work/maintenance because of a network fault

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-07-08 17:09
End     : 2019-07-09 16:41
Updated : 2019-07-08 17:09

Affected area(s): 
   Första Långgatan, Tredje Långgatan

Description: 
   Unplanned fiber outrage. We have informed our fiber carrier

Affected service(s): 
   Internet connection

Current progress report:
   2019-07-09 16:42 Problem solved. Link reconnected. Restart your home routers if you still have issues.

Status  : Solved
Start   : 2019-07-03 09:00
End     : 2019-07-03 15:00
Updated : 2019-07-03 11:34

Affected area(s): 
   Gibraltar

Description: 
   All access switches will be upgraded

Affected service(s): 
   Internet connection

Current progress report:
   2019-07-03 11:34 – Maintenance completed.

Status  : Solved
Start   : 2019-06-26 19:43
End     : 2019-06-27 11:30
Updated : 2019-06-27 11:33

Affected area(s): 
   Gibraltargatan 27

Description: 
   Ongoing troubleshooting

Affected service(s): 
   Internet connection

Current progress report:
   2019-06-27 11:31 – Internet connection is restored.

2019-06-27 09:15 – Problem found. Waiting on a configuration update that will solve the problem.

2019-06-27 09:00 – Technician on site.

Status  : Solved
Start   : 2019-06-17 12:38
End     : 2019-06-17 13:09
Updated : 2019-06-17 13:10

Affected area(s): 
   Högsbogatan

Description: 
   Construction work

Affected service(s): 
   Internet connection

Current progress report:
   2019-06-17 13:10 – The power is back on.

Status  : Solved
Start   : 2019-06-16 10:13
End     : 2019-06-16 10:35
Updated : 2019-06-17 08:18

Affected area(s): 
   Lilla Regementsvägen

Description: 
   The electricity is expected to be back around 11:30

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-06-11 14:47
End     : 2019-06-11 15:03
Updated : 2019-06-11 15:43

Affected area(s): 
   Andra Långgatan, Helmutsrogatan, Husaren, Medicinaregatan 14 B, Olofshöjd, Ostkupan, Prickskyttestigen, Tredje Långgatan

Description: 
   Unplanned power outage in several areas of Gothenburg

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-06-03 00:00
End     : 2019-06-03 06:00
Updated : 2019-06-03 08:31

Affected area(s): 
   Hökegårdsgatan, Olssons Park

Description: 
   Our carrier have announced a fiber maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   2019-06-03 08:30 – Maintenance completed at 04:16. Hökegårdsgatan were also affected by the maintenance from 00:08 to 03:49.

Status  : Solved
Start   : 2019-06-01 21:09
End     : 2019-06-02 13:00
Updated : 2019-06-02 13:45

Affected area(s): 
   Gibraltar

Description: 
   We have informed our fiber carrier of an unplanned fiber outage

Affected service(s): 
   Internet connection, TV

Current progress report:
   2019-06-02 13:00 - Resolving incident
The connection is repaired and Internet is reachable again.

Status  : Solved
Start   : 2019-05-29 09:00
End     : 2019-05-29 17:00
Updated : 2019-05-29 17:29

Affected area(s): 
   SGSNET Student

Description: 
   Performing core router upgrade

Affected service(s): 
   Internet connection

Current progress report:
   There will be several network outages occurring on May 29 for all tenants with an Internet connection from SGS Studentbostäder.

2019-05-29 17:30 – Maintenance completed 17:00. Continuing monitoring.

2019-05-29 16:46 – Connection restored since 16:40.

2019-05-29 11:36 – Network disturbances due to problems with the core router upgrade.

2019-05-29 09:00 – Maintenance started. 

Status  : Solved
Start   : 2019-05-28 09:00
End     : 2019-05-28 12:00
Updated : 2019-05-28 10:21

Affected area(s): 
   Andra Långgatan, Dan Broströmhemmet, Gibraltar, Hökegårdsgatan, Lilla Torp, Olssons Park, Storgatan, Vasagatan

Description: 
   We are expecting short outages

Affected service(s): 
   Internet connection

Current progress report:
   2019-05-28 10:20 – Maintenance completed.

2019-05-28 09:56 – Maintenance started.

Status  : Solved
Start   : 2019-05-27 00:30
End     : 2019-05-27 04:30
Updated : 2019-05-27 08:19

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description: 
   Our carrier will perform a fiber maintenance

Affected service(s): 
   Internet connection

Current progress report:
   2019-05-27 08:18 – Maintenance completed 01:57.

Status  : Solved
Start   : 2019-05-21 07:39
End     : 2019-05-21 10:39
Updated : 2019-05-21 10:44

Affected area(s): 
   Prickskyttestigen

Description: 
   Lost connection with building number 10

Affected service(s): 
   Internet connection

Current progress report:
   2019-05-21 10:39 – Connection restored.

Status  : Solved
Start   : 2019-05-16 19:30
End     : 2019-05-17 15:08
Updated : 2019-05-17 15:08

Affected area(s): 
   areas connected to Kaserntorget, areas connected to Lindholmsallén, Birger Jarl, Fridhemsgatan, Högsbogatan, Kviberg, Oxhagsgatan, Prickskyttestigen

Description: 
   Unplanned disturbances in several areas

Affected service(s): 
   Internet connection

Current progress report:
   2019-05-17 15:09 – Connection fully restored.

2019-05-17 11:28 – Internet traffic temporarily restored for all students. Shorter interruptions / disturbances may occur.

2019-05-17 08:00 – Investigation started.

Status  : Solved
Start   : 2019-05-16 08:00
End     : 2019-05-16 18:00
Updated : 2019-05-16 17:30

Affected area(s): 
   SGSNET Student

Description: 
   Performing core router upgrade

Affected service(s): 
   Internet connection

Current progress report:
   There will be several network outages occurring on May 16 for all tenants with an Internet connection from SGS Studentbostäder.

2019-05-16 17:30 – Maintenance completed 17:29. Continuing monitoring.

2019-05-16 17:00 – Extended maintenance from 17:00 to 18:00.

2019-05-16 08:10 – Maintenance started.

Status  : Solved
Start   : 2019-03-26 05:00
End     : 2019-03-26 06:00
Updated : 2019-03-26 08:43

Affected area(s): 
   Kviberg

Description: 
   Performing software upgrade on backbone router

Affected service(s): 
   Internet connection

Current progress report:
   2019-03-26 08:43 – Router was upgraded to a newer software version. The upgrade was finished at 05:09.

Status  : Solved
Start   : 2019-03-20 08:00
End     : 2019-03-20 16:00
Updated : 2019-03-20 09:31

Affected area(s): 
   Rosendal

Description: 
   The maintenance will affect the Internet connection for all the tenants in Studiegången 3-19

Affected service(s): 
   Internet connection

Current progress report:
   2019-03-20 09:31 – Maintenance tasks are completed. Continue to monitor.

2019-03-20 08:22 – Maintenance started.

2019-03-05 12:52 – Planned maintenance is performed to migrate customers to new routers. There will be several network outages occurring on Mars 20 for all tenants in Studiegången.

Status  : Solved
Start   : 2019-03-13 19:20
End     : 2019-03-13 19:51
Updated : 2019-03-14 09:36

Affected area(s): 
   Hökegårdsgatan

Description: 
   Our fiber carrier reported unplanned disturbances in their network

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-03-07 00:26
End     : 2019-03-07 10:30
Updated : 2019-03-07 10:31

Affected area(s): 
   Volrat Tham

Description: 
   Replacing a faulty router

Affected service(s): 
   Internet connection

Current progress report:
   2019-03-07 10:31 – Resolving incident. Try restart your home router if you still can't connect to Internet.

2019-03-07 10:23 – Router was faulty. Replaced the faulty router.

2019-03-07 08:53 – Technician on site.

2019-03-07 08:26 – Technician is on their way.

Status  : Solved
Start   : 2019-02-19 05:37
End     : 2019-02-19 06:34
Updated : 2019-02-19 09:38

Affected area(s): 
   Fridhemsgatan 56

Description: 
   The electricity is expected to be back around 06:35

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-01-23 23:00
End     : 2019-01-24 05:00
Updated : 2019-01-24 05:00

Affected area(s): 
   Rosendal

Description: 
   The power outage will affect the Internet connection for all the tenants in Studiegången

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-01-02 09:00
End     : 2019-01-02 16:00
Updated : 2019-01-02 16:00

Affected area(s): 
   Första Långgatan, Tredje Långgatan

Description: 
   Deploying a new router

Affected service(s): 
   Internet connection

Current progress report:
   Planned maintenance is performed to migrate customers to a new router

2019-01-02 09:56 – Maintenance tasks are completed. Continue to monitor.

2019-01-02 09:47 – Customers migrated to the new router.

2019-01-02 09:11 – Maintenance started.

Status  : Solved
Start   : 2018-12-18 00:01
End     : 2018-12-18 06:00
Updated : 2018-12-18 06:00

Affected area(s): 
   Ekbacka

Description: 
   Our carrier will perform a fiber maintenance

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2018-12-11 00:01
End     : 2018-12-11 06:00
Updated : 2018-12-11 06:00

Affected area(s): 
   Ekbacka, Lindholmsallén, Selma, Smedjan

Description: 
   Our carrier have announced a fiber maintenance work

Affected service(s): 
   Internet connection, Television services

Current progress report:
   Maintenance completed 03:57

Status  : Solved
Start   : 2018-11-18 14:35
End     : 2018-11-19 09:11
Updated : 2018-11-19 09:11

Affected area(s): 
   Första Långgatan, Kjellmansgatan, Tredje Långgatan

Description: 
   Replacing a faulty router

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2018-10-23 09:00
End     : 2018-10-23 11:00
Updated : 2018-10-23 11:00

Affected area(s): 
   Gibraltar, Volrat Tham

Description: 
   Exchanging TV equipment

Affected service(s): 
   Television services

Current progress report:
   

Status  : Solved
Start   : 2018-10-15 16:52
End     : 2018-10-16 10:03
Updated : 2018-10-16 10:03

Affected area(s): 
   Selma

Description: 
   Problem occurred after a power outage

Affected service(s): 
   Internet connection

Current progress report: