Below we present solved, upcoming and ongoing outages/disruptions.
Unplanned Disturbances in Marconigatan
Status : Ongoing
Start : 2019-10-16 09:35
End : N/A
Updated : 2019-10-16 09:35
Affected area(s):
Marconigatan
Description:
Internet connection disturbance
Affected service(s):
Internet connection
Current progress report:
We have a different set up in Marconigatan where our wireless access points are not connected to our network infrastructure. It is another provider that handles the physical connection there. Troubleshooting in progress.
Unplanned Power Outage in Husaren
Status : Solved
Start : 2019-10-09 11:33
End : 2019-10-09 12:13
Updated : 2019-10-09 12:43
Affected area(s):
Husaren
Description:
Internet service down
Affected service(s):
Internet connection
Current progress report:
Internet service up. Restart your router if you still experience problems to connect to Internet.
Unplanned Network Outage in Gånglåten, Marconigatan, Näverlursgatan
Status : Solved
Start : 2019-10-02 13:06
End : 2019-10-02 16:01
Updated : 2019-10-02 16:11
Affected area(s):
Gånglåten, Marconigatan, Näverlursgatan
Description:
Wireless network down
Affected service(s):
Internet connection
Current progress report:
Wireless connection restored.
Unplanned Network Outage in Storgatan 17
Status : Solved
Start : 2019-09-30 23:59
End : 2019-10-02 10:39
Updated : 2019-10-01 07:49
Affected area(s):
Storgatan 17
Description:
Fiber outage
Affected service(s):
Internet connection
Current progress report:
Problem solved
Unplanned Network Outage in Storgatan
Status : Solved
Start : 2019-09-24 10:42
End : 2019-09-25 14:08
Updated : 2019-09-25 14:08
Affected area(s):
Storgatan
Description:
Internet service down
Affected service(s):
Internet connection
Current progress report:
Troubleshooting in progress.
2019-09-24 13:18 – Our technicians is on site. The cause of the problem is a faulty fiber cable to Storgatan 17. Our fiber provider have been notified. Thier technicians will continue the troubleshooting.
Unplanned Power Outage in Norra Ågatan
Status : Solved
Start : 2019-09-09 10:50
End : 2019-09-09 12:04
Updated : 2019-09-09 12:58
Affected area(s):
Norra Ågatan
Description:
Internet service down
Affected service(s):
Internet connection
Current progress report:
Unplanned Network Outage in Burggrevegatan 15
Status : Solved
Start : 2019-08-29 10:01
End : 2019-08-30 11:11
Updated : 2019-08-30 11:11
Affected area(s):
Burggrevegatan 15
Description:
Internet service down
Affected service(s):
Internet connection
Current progress report:
2019-08-30 11:11 – Fiber cable repaired. The connection should now be restored, restart your routers if you still have problems.
2019-08-29 13:18 – The cause of the problem is a faulty fiber cable to Burgrevegatan 15. Our fiber provider have been notified. Thier technicians will continue the investigation.
2019-08-29 11:43 – Our technicians is on site. Network equipment is ok. There are indications of a faulty fiber connection to the building.
2019-08-29 10:17 – Started investigating.
Unplanned Network Outage in Ostkupan
Status : Solved
Start : 2019-08-07 18:19
End : 2019-08-08 08:37
Updated : 2019-08-08 08:37
Affected area(s):
Ostkupan
Description:
Internet service down
Affected service(s):
Internet connection
Current progress report:
Investigating the cause of the problem.
2019-08-08 08:38 – Internet connection restored.
Planned Maintenance Work in Storgatan
Status : Solved
Start : 2019-08-05 09:00
End : 2019-08-05 12:00
Updated : 2019-07-30 16:38
Affected area(s):
Storgatan
Description:
Equipment Upgrade
Affected service(s):
Internet connection
Current progress report:
Planned Maintenance Work in SGSNET Företag, SGSNET Privat
Status : Solved
Start : 2019-07-31 09:00
End : 2019-07-31 12:00
Updated : 2019-07-31 11:46
Affected area(s):
SGSNET Företag, SGSNET Privat
Description:
Internet service will be unavailable for approximately 5 minutes during the maintenance window
Affected service(s):
Internet connection
Current progress report:
Non student apartment in Fridhemsgatan, Lindholmsallén, Olofshöjd, Rosendal, Volrat Tham will be affected.
Companies who are renting a business place in Andra Långgatan, Första Långgatan, Husaren, Kviberg, Lindholmsallén, Odin, Olofshöjd, Ostkupan, Plejaden, Postgatan, Rosendal will be affected.
2019-07-31 11:46 – Maintenance completed.
2019-07-31 09:00 – Maintenance started.
Planned Network Outage in Rotary
Status : Solved
Start : 2019-07-26 21:03
End : 2019-07-28 11:11
Updated : 2019-07-28 11:15
Affected area(s):
Rotary
Description:
Due to a power outage some equipment in Rotary malfunctioned
Affected service(s):
Internet connection
Current progress report:
Unplanned Network Outage in Lindholmsallén
Status : Solved
Start : 2019-07-26 20:36
End : 2019-07-28 10:20
Updated : 2019-07-28 10:24
Affected area(s):
Lindholmsallén
Description:
Due to a power outage around the city some equipment in Lindholmsallén needed to be replaced
Affected service(s):
Internet connection
Current progress report:
2019-07-28 10:30 - The connection should now be restored, restart your routers if you still have problems.
Unplanned Network Outage in Selma
Status : Solved
Start : 2019-07-26 12:37
End : 2019-07-26 13:16
Updated : 2019-07-26 13:50
Affected area(s):
Selma
Description:
Internet outage
Affected service(s):
Internet connection
Current progress report:
2019-07-26 13:50 - Internet outage due to unrelated work in the building.
Restart your router if your connection still doesn’t work and if that doesn't help contact us.
Planned Maintenance Work in Brahegatan, Gårda, Norra Ågatan, Odin
Status : Solved
Start : 2019-07-12 00:00
End : 2019-07-12 05:00
Updated : 2019-06-28 13:41
Affected area(s):
Brahegatan, Gårda, Norra Ågatan, Odin
Description:
Our fiber provider is going to perform a cable work/maintenance because of a network fault
Affected service(s):
Internet connection
Current progress report:
Unplanned Network Outage in Första Långgatan, Tredje Långgatan
Status : Solved
Start : 2019-07-08 17:09
End : 2019-07-09 16:41
Updated : 2019-07-08 17:09
Affected area(s):
Första Långgatan, Tredje Långgatan
Description:
Unplanned fiber outrage. We have informed our fiber carrier
Affected service(s):
Internet connection
Current progress report:
2019-07-09 16:42 Problem solved. Link reconnected. Restart your home routers if you still have issues.
Planned Maintenance Work in Gibraltar
Status : Solved
Start : 2019-07-03 09:00
End : 2019-07-03 15:00
Updated : 2019-07-03 11:34
Affected area(s):
Gibraltar
Description:
All access switches will be upgraded
Affected service(s):
Internet connection
Current progress report:
2019-07-03 11:34 – Maintenance completed.
Unplanned Network Outage in Gibraltargatan 27
Status : Solved
Start : 2019-06-26 19:43
End : 2019-06-27 11:30
Updated : 2019-06-27 11:33
Affected area(s):
Gibraltargatan 27
Description:
Ongoing troubleshooting
Affected service(s):
Internet connection
Current progress report:
2019-06-27 11:31 – Internet connection is restored.
2019-06-27 09:15 – Problem found. Waiting on a configuration update that will solve the problem.
2019-06-27 09:00 – Technician on site.
Unplanned Power Outage in Högsbogatan
Status : Solved
Start : 2019-06-17 12:38
End : 2019-06-17 13:09
Updated : 2019-06-17 13:10
Affected area(s):
Högsbogatan
Description:
Construction work
Affected service(s):
Internet connection
Current progress report:
2019-06-17 13:10 – The power is back on.
Unplanned Power Outage in Lilla Regementsvägen
Status : Solved
Start : 2019-06-16 10:13
End : 2019-06-16 10:35
Updated : 2019-06-17 08:18
Affected area(s):
Lilla Regementsvägen
Description:
The electricity is expected to be back around 11:30
Affected service(s):
Internet connection
Current progress report:
Unplanned Power Outage in Andra Långgatan, Helmutsrogatan, Husaren, Medicinaregatan 14 B, Olofshöjd, Ostkupan, Prickskyttestigen, Tredje Långgatan
Status : Solved
Start : 2019-06-11 14:47
End : 2019-06-11 15:03
Updated : 2019-06-11 15:43
Affected area(s):
Andra Långgatan, Helmutsrogatan, Husaren, Medicinaregatan 14 B, Olofshöjd, Ostkupan, Prickskyttestigen, Tredje Långgatan
Description:
Unplanned power outage in several areas of Gothenburg
Affected service(s):
Internet connection
Current progress report:
Planned Maintenance Work in Hökegårdsgatan, Olssons Park
Status : Solved
Start : 2019-06-03 00:00
End : 2019-06-03 06:00
Updated : 2019-06-03 08:31
Affected area(s):
Hökegårdsgatan, Olssons Park
Description:
Our carrier have announced a fiber maintenance work
Affected service(s):
Internet connection
Current progress report:
2019-06-03 08:30 – Maintenance completed at 04:16. Hökegårdsgatan were also affected by the maintenance from 00:08 to 03:49.
Unplanned Network Outage in Gibraltar
Status : Solved
Start : 2019-06-01 21:09
End : 2019-06-02 13:00
Updated : 2019-06-02 13:45
Affected area(s):
Gibraltar
Description:
We have informed our fiber carrier of an unplanned fiber outage
Affected service(s):
Internet connection, TV
Current progress report:
2019-06-02 13:00 - Resolving incident
The connection is repaired and Internet is reachable again.
Planned Maintenance Work in SGSNET Student
Status : Solved
Start : 2019-05-29 09:00
End : 2019-05-29 17:00
Updated : 2019-05-29 17:29
Affected area(s):
SGSNET Student
Description:
Performing core router upgrade
Affected service(s):
Internet connection
Current progress report:
There will be several network outages occurring on May 29 for all tenants with an Internet connection from SGS Studentbostäder.
2019-05-29 17:30 – Maintenance completed 17:00. Continuing monitoring.
2019-05-29 16:46 – Connection restored since 16:40.
2019-05-29 11:36 – Network disturbances due to problems with the core router upgrade.
2019-05-29 09:00 – Maintenance started.
Planned Maintenance Work in Andra Långgatan, Dan Broströmhemmet, Gibraltar, Hökegårdsgatan, Lilla Torp, Olssons Park, Storgatan, Vasagatan
Status : Solved
Start : 2019-05-28 09:00
End : 2019-05-28 12:00
Updated : 2019-05-28 10:21
Affected area(s):
Andra Långgatan, Dan Broströmhemmet, Gibraltar, Hökegårdsgatan, Lilla Torp, Olssons Park, Storgatan, Vasagatan
Description:
We are expecting short outages
Affected service(s):
Internet connection
Current progress report:
2019-05-28 10:20 – Maintenance completed.
2019-05-28 09:56 – Maintenance started.
Planned Maintenance Work in Brahegatan, Gårda, Norra Ågatan, Odin
Status : Solved
Start : 2019-05-27 00:30
End : 2019-05-27 04:30
Updated : 2019-05-27 08:19
Affected area(s):
Brahegatan, Gårda, Norra Ågatan, Odin
Description:
Our carrier will perform a fiber maintenance
Affected service(s):
Internet connection
Current progress report:
2019-05-27 08:18 – Maintenance completed 01:57.
Unplanned Network Outage in Prickskyttestigen
Status : Solved
Start : 2019-05-21 07:39
End : 2019-05-21 10:39
Updated : 2019-05-21 10:44
Affected area(s):
Prickskyttestigen
Description:
Lost connection with building number 10
Affected service(s):
Internet connection
Current progress report:
2019-05-21 10:39 – Connection restored.
Unplanned Disturbances in areas connected to Kaserntorget, areas connected to Lindholmsallén, Birger Jarl, Fridhemsgatan, Högsbogatan, Kviberg, Oxhagsgatan, Prickskyttestigen
Status : Solved
Start : 2019-05-16 19:30
End : 2019-05-17 15:08
Updated : 2019-05-17 15:08
Affected area(s):
areas connected to Kaserntorget, areas connected to Lindholmsallén, Birger Jarl, Fridhemsgatan, Högsbogatan, Kviberg, Oxhagsgatan, Prickskyttestigen
Description:
Unplanned disturbances in several areas
Affected service(s):
Internet connection
Current progress report:
2019-05-17 15:09 – Connection fully restored.
2019-05-17 11:28 – Internet traffic temporarily restored for all students. Shorter interruptions / disturbances may occur.
2019-05-17 08:00 – Investigation started.
Planned Maintenance Work in SGSNET Student
Status : Solved
Start : 2019-05-16 08:00
End : 2019-05-16 18:00
Updated : 2019-05-16 17:30
Affected area(s):
SGSNET Student
Description:
Performing core router upgrade
Affected service(s):
Internet connection
Current progress report:
There will be several network outages occurring on May 16 for all tenants with an Internet connection from SGS Studentbostäder.
2019-05-16 17:30 – Maintenance completed 17:29. Continuing monitoring.
2019-05-16 17:00 – Extended maintenance from 17:00 to 18:00.
2019-05-16 08:10 – Maintenance started.
Planned Emergency Maintenance in Kviberg
Status : Solved
Start : 2019-03-26 05:00
End : 2019-03-26 06:00
Updated : 2019-03-26 08:43
Affected area(s):
Kviberg
Description:
Performing software upgrade on backbone router
Affected service(s):
Internet connection
Current progress report:
2019-03-26 08:43 – Router was upgraded to a newer software version. The upgrade was finished at 05:09.
Planned Maintenance Work in Rosendal
Status : Solved
Start : 2019-03-20 08:00
End : 2019-03-20 16:00
Updated : 2019-03-20 09:31
Affected area(s):
Rosendal
Description:
The maintenance will affect the Internet connection for all the tenants in Studiegången 3-19
Affected service(s):
Internet connection
Current progress report:
2019-03-20 09:31 – Maintenance tasks are completed. Continue to monitor.
2019-03-20 08:22 – Maintenance started.
2019-03-05 12:52 – Planned maintenance is performed to migrate customers to new routers. There will be several network outages occurring on Mars 20 for all tenants in Studiegången.
Unplanned Network Outage in Hökegårdsgatan
Status : Solved
Start : 2019-03-13 19:20
End : 2019-03-13 19:51
Updated : 2019-03-14 09:36
Affected area(s):
Hökegårdsgatan
Description:
Our fiber carrier reported unplanned disturbances in their network
Affected service(s):
Internet connection
Current progress report:
Unplanned Network Outage in Volrat Tham
Status : Solved
Start : 2019-03-07 00:26
End : 2019-03-07 10:30
Updated : 2019-03-07 10:31
Affected area(s):
Volrat Tham
Description:
Replacing a faulty router
Affected service(s):
Internet connection
Current progress report:
2019-03-07 10:31 – Resolving incident. Try restart your home router if you still can't connect to Internet.
2019-03-07 10:23 – Router was faulty. Replaced the faulty router.
2019-03-07 08:53 – Technician on site.
2019-03-07 08:26 – Technician is on their way.
Unplanned Power Outage in Fridhemsgatan 56
Status : Solved
Start : 2019-02-19 05:37
End : 2019-02-19 06:34
Updated : 2019-02-19 09:38
Affected area(s):
Fridhemsgatan 56
Description:
The electricity is expected to be back around 06:35
Affected service(s):
Internet connection
Current progress report:
Planned Power Outage in Rosendal
Status : Solved
Start : 2019-01-23 23:00
End : 2019-01-24 05:00
Updated : 2019-01-24 05:00
Affected area(s):
Rosendal
Description:
The power outage will affect the Internet connection for all the tenants in Studiegången
Affected service(s):
Internet connection
Current progress report:
Planned Maintenance Work in Första Långgatan, Tredje Långgatan
Status : Solved
Start : 2019-01-02 09:00
End : 2019-01-02 16:00
Updated : 2019-01-02 16:00
Affected area(s):
Första Långgatan, Tredje Långgatan
Description:
Deploying a new router
Affected service(s):
Internet connection
Current progress report:
Planned maintenance is performed to migrate customers to a new router
2019-01-02 09:56 – Maintenance tasks are completed. Continue to monitor.
2019-01-02 09:47 – Customers migrated to the new router.
2019-01-02 09:11 – Maintenance started.
Planned Maintenance Work in Ekbacka
Status : Solved
Start : 2018-12-18 00:01
End : 2018-12-18 06:00
Updated : 2018-12-18 06:00
Affected area(s):
Ekbacka
Description:
Our carrier will perform a fiber maintenance
Affected service(s):
Internet connection
Current progress report:
Planned Maintenance Work in Ekbacka, Lindholmsallén, Selma, Smedjan
Status : Solved
Start : 2018-12-11 00:01
End : 2018-12-11 06:00
Updated : 2018-12-11 06:00
Affected area(s):
Ekbacka, Lindholmsallén, Selma, Smedjan
Description:
Our carrier have announced a fiber maintenance work
Affected service(s):
Internet connection, Television services
Current progress report:
Maintenance completed 03:57
Unplanned Network Outage in Första Långgatan, Kjellmansgatan, Tredje Långgatan
Status : Solved
Start : 2018-11-18 14:35
End : 2018-11-19 09:11
Updated : 2018-11-19 09:11
Affected area(s):
Första Långgatan, Kjellmansgatan, Tredje Långgatan
Description:
Replacing a faulty router
Affected service(s):
Internet connection
Current progress report:
Planned Maintenance Work in Gibraltar, Volrat Tham
Status : Solved
Start : 2018-10-23 09:00
End : 2018-10-23 11:00
Updated : 2018-10-23 11:00
Affected area(s):
Gibraltar, Volrat Tham
Description:
Exchanging TV equipment
Affected service(s):
Television services
Current progress report:
Unplanned Network Outage in Selma
Status : Solved
Start : 2018-10-15 16:52
End : 2018-10-16 10:03
Updated : 2018-10-16 10:03
Affected area(s):
Selma
Description:
Problem occurred after a power outage
Affected service(s):
Internet connection
Current progress report: