Below we present solved, upcoming and ongoing outages/disruptions.

Unplanned Network Outage in Ostkupan

Status  : Solved
Start   : 2019-08-07 18:19
End     : 2019-08-08 08:37
Updated : 2019-08-08 08:37

Affected area(s): 
   Ostkupan

Description:
   Internet service down

Affected service(s):
   Internet connection

Current progress report:
   Investigating the cause of the problem.

 2019-08-08 08:38 – Internet connection restored.

Planned Maintenance Work in Storgatan

Status  : Solved
Start   : 2019-08-05 09:00
End     : 2019-08-05 12:00
Updated : 2019-07-30 16:38

Affected area(s): 
   Storgatan

Description:
   Equipment Upgrade

Affected service(s):
   Internet connection

Current progress report:
   
Planned Maintenance Work in SGSNET Företag, SGSNET Privat

Status  : Solved
Start   : 2019-07-31 09:00
End     : 2019-07-31 12:00
Updated : 2019-07-31 11:46

Affected area(s): 
   SGSNET Företag, SGSNET Privat

Description:
   Internet service will be unavailable for approximately 5 minutes during the maintenance window

Affected service(s):
   Internet connection

Current progress report:
   Non student apartment in Fridhemsgatan, Lindholmsallén, Olofshöjd, Rosendal, Volrat Tham will be affected.

Companies who are renting a business place in Andra Långgatan, Första Långgatan, Husaren, Kviberg, Lindholmsallén, Odin, Olofshöjd, Ostkupan, Plejaden, Postgatan, Rosendal will be affected.

2019-07-31 11:46 – Maintenance completed.

2019-07-31 09:00 – Maintenance started.
Planned Network Outage in Rotary

Status  : Solved
Start   : 2019-07-26 21:03
End     : 2019-07-28 11:11
Updated : 2019-07-28 11:15

Affected area(s): 
   Rotary

Description:
   Due to a power outage some equipment in Rotary malfunctioned

Affected service(s):
   Internet connection

Current progress report:
   
Unplanned Network Outage in Lindholmsallén

Status  : Solved
Start   : 2019-07-26 20:36
End     : 2019-07-28 10:20
Updated : 2019-07-28 10:24

Affected area(s): 
   Lindholmsallén

Description:
   Due to a power outage around the city some equipment in Lindholmsallén needed to be replaced

Affected service(s):
   Internet connection

Current progress report:
   2019-07-28 10:30 - The connection should now be restored, restart your routers if you still have problems.
Unplanned Network Outage in Selma

Status  : Solved
Start   : 2019-07-26 12:37
End     : 2019-07-26 13:16
Updated : 2019-07-26 13:50

Affected area(s): 
   Selma

Description:
   Internet outage

Affected service(s):
   Internet connection

Current progress report:
   2019-07-26 13:50 - Internet outage due to unrelated work in the building.
Restart your router if your connection still doesn’t work and if that doesn't help contact us. 
Planned Maintenance Work in Brahegatan, Gårda, Norra Ågatan, Odin

Status  : Solved
Start   : 2019-07-12 00:00
End     : 2019-07-12 05:00
Updated : 2019-06-28 13:41

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description:
   Our fiber provider is going to perform a cable work/maintenance because of a network fault

Affected service(s):
   Internet connection

Current progress report:
   
Unplanned Network Outage in Första Långgatan, Tredje Långgatan

Status  : Solved
Start   : 2019-07-08 17:09
End     : 2019-07-09 16:41
Updated : 2019-07-08 17:09

Affected area(s): 
   Första Långgatan, Tredje Långgatan

Description:
   Unplanned fiber outrage. We have informed our fiber carrier

Affected service(s):
   Internet connection

Current progress report:
   2019-07-09 16:42 Problem solved. Link reconnected. Restart your home routers if you still have issues.
Planned Maintenance Work in Gibraltar

Status  : Solved
Start   : 2019-07-03 09:00
End     : 2019-07-03 15:00
Updated : 2019-07-03 11:34

Affected area(s): 
   Gibraltar

Description:
   All access switches will be upgraded

Affected service(s):
   Internet connection

Current progress report:
   2019-07-03 11:34 – Maintenance completed.
Unplanned Network Outage in Gibraltargatan 27

Status  : Solved
Start   : 2019-06-26 19:43
End     : 2019-06-27 11:30
Updated : 2019-06-27 11:33

Affected area(s): 
   Gibraltargatan 27

Description:
   Ongoing troubleshooting

Affected service(s):
   Internet connection

Current progress report:
   2019-06-27 11:31 – Internet connection is restored.

2019-06-27 09:15 – Problem found. Waiting on a configuration update that will solve the problem.

2019-06-27 09:00 – Technician on site.
Unplanned Power Outage in Högsbogatan

Status  : Solved
Start   : 2019-06-17 12:38
End     : 2019-06-17 13:09
Updated : 2019-06-17 13:10

Affected area(s): 
   Högsbogatan

Description:
   Construction work

Affected service(s):
   Internet connection

Current progress report:
   2019-06-17 13:10 – The power is back on.
Unplanned Power Outage in Lilla Regementsvägen

Status  : Solved
Start   : 2019-06-16 10:13
End     : 2019-06-16 10:35
Updated : 2019-06-17 08:18

Affected area(s): 
   Lilla Regementsvägen

Description:
   The electricity is expected to be back around 11:30

Affected service(s):
   Internet connection

Current progress report:
   
Unplanned Power Outage in Andra Långgatan, Helmutsrogatan, Husaren, Medicinaregatan 14 B, Olofshöjd, Ostkupan, Prickskyttestigen, Tredje Långgatan

Status  : Solved
Start   : 2019-06-11 14:47
End     : 2019-06-11 15:03
Updated : 2019-06-11 15:43

Affected area(s): 
   Andra Långgatan, Helmutsrogatan, Husaren, Medicinaregatan 14 B, Olofshöjd, Ostkupan, Prickskyttestigen, Tredje Långgatan

Description:
   Unplanned power outage in several areas of Gothenburg

Affected service(s):
   Internet connection

Current progress report:
   
Planned Maintenance Work in Hökegårdsgatan, Olssons Park

Status  : Solved
Start   : 2019-06-03 00:00
End     : 2019-06-03 06:00
Updated : 2019-06-03 08:31

Affected area(s): 
   Hökegårdsgatan, Olssons Park

Description:
   Our carrier have announced a fiber maintenance work

Affected service(s):
   Internet connection

Current progress report:
   2019-06-03 08:30 – Maintenance completed at 04:16. Hökegårdsgatan were also affected by the maintenance from 00:08 to 03:49.
Unplanned Network Outage in Gibraltar

Status  : Solved
Start   : 2019-06-01 21:09
End     : 2019-06-02 13:00
Updated : 2019-06-02 13:45

Affected area(s): 
   Gibraltar

Description:
   We have informed our fiber carrier of an unplanned fiber outage

Affected service(s):
   Internet connection, TV

Current progress report:
   2019-06-02 13:00 - Resolving incident
The connection is repaired and Internet is reachable again.
Planned Maintenance Work in SGSNET Student

Status  : Solved
Start   : 2019-05-29 09:00
End     : 2019-05-29 17:00
Updated : 2019-05-29 17:29

Affected area(s): 
   SGSNET Student

Description:
   Performing core router upgrade

Affected service(s):
   Internet connection

Current progress report:
   There will be several network outages occurring on May 29 for all tenants with an Internet connection from SGS Studentbostäder.

2019-05-29 17:30 – Maintenance completed 17:00. Continuing monitoring.

2019-05-29 16:46 – Connection restored since 16:40.

2019-05-29 11:36 – Network disturbances due to problems with the core router upgrade.

2019-05-29 09:00 – Maintenance started. 
Planned Maintenance Work in Andra Långgatan, Dan Broströmhemmet, Gibraltar, Hökegårdsgatan, Lilla Torp, Olssons Park, Storgatan, Vasagatan

Status  : Solved
Start   : 2019-05-28 09:00
End     : 2019-05-28 12:00
Updated : 2019-05-28 10:21

Affected area(s): 
   Andra Långgatan, Dan Broströmhemmet, Gibraltar, Hökegårdsgatan, Lilla Torp, Olssons Park, Storgatan, Vasagatan

Description:
   We are expecting short outages

Affected service(s):
   Internet connection

Current progress report:
   2019-05-28 10:20 – Maintenance completed.

2019-05-28 09:56 – Maintenance started.
Planned Maintenance Work in Brahegatan, Gårda, Norra Ågatan, Odin

Status  : Solved
Start   : 2019-05-27 00:30
End     : 2019-05-27 04:30
Updated : 2019-05-27 08:19

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description:
   Our carrier will perform a fiber maintenance

Affected service(s):
   Internet connection

Current progress report:
   2019-05-27 08:18 – Maintenance completed 01:57.
Unplanned Network Outage in Prickskyttestigen

Status  : Solved
Start   : 2019-05-21 07:39
End     : 2019-05-21 10:39
Updated : 2019-05-21 10:44

Affected area(s): 
   Prickskyttestigen

Description:
   Lost connection with building number 10

Affected service(s):
   Internet connection

Current progress report:
   2019-05-21 10:39 – Connection restored.
Unplanned Disturbances in areas connected to Kaserntorget, areas connected to Lindholmsallén, Birger Jarl, Fridhemsgatan, Högsbogatan, Kviberg, Oxhagsgatan, Prickskyttestigen

Status  : Solved
Start   : 2019-05-16 19:30
End     : 2019-05-17 15:08
Updated : 2019-05-17 15:08

Affected area(s): 
   areas connected to Kaserntorget, areas connected to Lindholmsallén, Birger Jarl, Fridhemsgatan, Högsbogatan, Kviberg, Oxhagsgatan, Prickskyttestigen

Description:
   Unplanned disturbances in several areas

Affected service(s):
   Internet connection

Current progress report:
   2019-05-17 15:09 – Connection fully restored.

2019-05-17 11:28 – Internet traffic temporarily restored for all students. Shorter interruptions / disturbances may occur.

2019-05-17 08:00 – Investigation started.
Planned Maintenance Work in SGSNET Student

Status  : Solved
Start   : 2019-05-16 08:00
End     : 2019-05-16 18:00
Updated : 2019-05-16 17:30

Affected area(s): 
   SGSNET Student

Description:
   Performing core router upgrade

Affected service(s):
   Internet connection

Current progress report:
   There will be several network outages occurring on May 16 for all tenants with an Internet connection from SGS Studentbostäder.

2019-05-16 17:30 – Maintenance completed 17:29. Continuing monitoring.

2019-05-16 17:00 – Extended maintenance from 17:00 to 18:00.

2019-05-16 08:10 – Maintenance started.
Planned Emergency Maintenance in Kviberg

Status  : Solved
Start   : 2019-03-26 05:00
End     : 2019-03-26 06:00
Updated : 2019-03-26 08:43

Affected area(s): 
   Kviberg

Description:
   Performing software upgrade on backbone router

Affected service(s):
   Internet connection

Current progress report:
   2019-03-26 08:43 – Router was upgraded to a newer software version. The upgrade was finished at 05:09.
Planned Maintenance Work in Rosendal

Status  : Solved
Start   : 2019-03-20 08:00
End     : 2019-03-20 16:00
Updated : 2019-03-20 09:31

Affected area(s): 
   Rosendal

Description:
   The maintenance will affect the Internet connection for all the tenants in Studiegången 3-19

Affected service(s):
   Internet connection

Current progress report:
   2019-03-20 09:31 – Maintenance tasks are completed. Continue to monitor.

2019-03-20 08:22 – Maintenance started.

2019-03-05 12:52 – Planned maintenance is performed to migrate customers to new routers. There will be several network outages occurring on Mars 20 for all tenants in Studiegången.
Unplanned Network Outage in Hökegårdsgatan

Status  : Solved
Start   : 2019-03-13 19:20
End     : 2019-03-13 19:51
Updated : 2019-03-14 09:36

Affected area(s): 
   Hökegårdsgatan

Description:
   Our fiber carrier reported unplanned disturbances in their network

Affected service(s):
   Internet connection

Current progress report:
   
Unplanned Network Outage in Volrat Tham

Status  : Solved
Start   : 2019-03-07 00:26
End     : 2019-03-07 10:30
Updated : 2019-03-07 10:31

Affected area(s): 
   Volrat Tham

Description:
   Replacing a faulty router

Affected service(s):
   Internet connection

Current progress report:
   2019-03-07 10:31 – Resolving incident. Try restart your home router if you still can't connect to Internet.

2019-03-07 10:23 – Router was faulty. Replaced the faulty router.

2019-03-07 08:53 – Technician on site.

2019-03-07 08:26 – Technician is on their way.
Unplanned Power Outage in Fridhemsgatan 56

Status  : Solved
Start   : 2019-02-19 05:37
End     : 2019-02-19 06:34
Updated : 2019-02-19 09:38

Affected area(s): 
   Fridhemsgatan 56

Description:
   The electricity is expected to be back around 06:35

Affected service(s):
   Internet connection

Current progress report:
   
Planned Power Outage in Rosendal

Status  : Solved
Start   : 2019-01-23 23:00
End     : 2019-01-24 05:00
Updated : 2019-01-24 05:00

Affected area(s): 
   Rosendal

Description:
   The power outage will affect the Internet connection for all the tenants in Studiegången

Affected service(s):
   Internet connection

Current progress report:
   
Planned Maintenance Work in Första Långgatan, Tredje Långgatan

Status  : Solved
Start   : 2019-01-02 09:00
End     : 2019-01-02 16:00
Updated : 2019-01-02 16:00

Affected area(s): 
   Första Långgatan, Tredje Långgatan

Description:
   Deploying a new router

Affected service(s):
   Internet connection

Current progress report:
   Planned maintenance is performed to migrate customers to a new router

2019-01-02 09:56 – Maintenance tasks are completed. Continue to monitor.

2019-01-02 09:47 – Customers migrated to the new router.

2019-01-02 09:11 – Maintenance started.
Planned Maintenance Work in Ekbacka

Status  : Solved
Start   : 2018-12-18 00:01
End     : 2018-12-18 06:00
Updated : 2018-12-18 06:00

Affected area(s): 
   Ekbacka

Description:
   Our carrier will perform a fiber maintenance

Affected service(s):
   Internet connection

Current progress report:
   
Planned Maintenance Work in Ekbacka, Lindholmsallén, Selma, Smedjan

Status  : Solved
Start   : 2018-12-11 00:01
End     : 2018-12-11 06:00
Updated : 2018-12-11 06:00

Affected area(s): 
   Ekbacka, Lindholmsallén, Selma, Smedjan

Description:
   Our carrier have announced a fiber maintenance work

Affected service(s):
   Internet connection, Television services

Current progress report:
   Maintenance completed 03:57
Unplanned Network Outage in Första Långgatan, Kjellmansgatan, Tredje Långgatan

Status  : Solved
Start   : 2018-11-18 14:35
End     : 2018-11-19 09:11
Updated : 2018-11-19 09:11

Affected area(s): 
   Första Långgatan, Kjellmansgatan, Tredje Långgatan

Description:
   Replacing a faulty router

Affected service(s):
   Internet connection

Current progress report:
   
Planned Maintenance Work in Gibraltar, Volrat Tham

Status  : Solved
Start   : 2018-10-23 09:00
End     : 2018-10-23 11:00
Updated : 2018-10-23 11:00

Affected area(s): 
   Gibraltar, Volrat Tham

Description:
   Exchanging TV equipment

Affected service(s):
   Television services

Current progress report:
   
Unplanned Network Outage in Selma

Status  : Solved
Start   : 2018-10-15 16:52
End     : 2018-10-16 10:03
Updated : 2018-10-16 10:03

Affected area(s): 
   Selma

Description:
   Problem occurred after a power outage

Affected service(s):
   Internet connection

Current progress report: