Below we present solved, upcoming and ongoing outages/disruptions.
Status : Solved Start : 2019-12-11 00:03 End : 2019-12-11 01:47 Updated : 2019-12-11 07:10 Affected area(s): Ceres Description: Planned fiber outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-12-10 11:51 End : 2019-12-10 12:49 Updated : 2019-12-10 11:51 Affected area(s): Plejadgatan Description: Power outage Affected service(s): Internet connection Current progress report: The electricity will be restored around 12:40
Status : Solved Start : 2019-12-09 09:00 End : 2019-12-09 12:00 Updated : 2019-12-07 12:40 Affected area(s): SGS Veckobostäder Gibraltar, SGSNET Wireless Description: Uppgrading a server which handles wireless system Affected service(s): Wireless connection SGS Student Current progress report:
Status : Solved Start : 2019-12-06 08:30 End : 2019-12-06 17:02 Updated : 2019-12-06 17:04 Affected area(s): Uppstigen Description: Work in progress to restore the power Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-12-05 09:12 End : 2019-12-05 17:43 Updated : 2019-12-05 17:43 Affected area(s): Uppstigen Description: Central network equipment in Uppstigen is affected by the power outage Affected service(s): Internet connection Current progress report: More information will come soon. 2019-12-05 17:40 – Internet connection restored. 2019-12-05 17:00 – Internet service is still down for some tenants. 2019-12-05 16:51 – Power back on. 2019-12-05 10:53 – Work in progress to replace the broken power cable.
Status : Solved Start : 2019-12-05 14:47 End : 2019-12-05 16:10 Updated : 2019-12-05 16:10 Affected area(s): Nya Varvet Description: Network equipment down Affected service(s): Internet connection Current progress report: Technician on their way. 2019-12-05 15:47 – Short network outage, updating software.
Status : Solved Start : 2019-12-04 12:59 End : 2019-12-04 17:38 Updated : 2019-12-04 17:38 Affected area(s): Uppstigen Description: Power cable damaged during excavation work Affected service(s): Internet connection Current progress report: Power cable repaired/replaced. 2019-12-04 17:38 – Resolving incident. 2019-12-04 17:16 – Technician on site. 2019-12-04 15:20 – Internet service is still down for some tenants. A router didn't start correctly after the power outage. Technician called.
Status : Solved Start : 2019-12-02 05:44 End : 2019-12-02 08:13 Updated : 2019-12-02 08:20 Affected area(s): Olofshöjd Description: Lost Internet connection Affected service(s): Internet connection Current progress report: Troubleshooting in progress 2019-12-02 08:20 – Resolving incident. 2019-12-02 08:13 – Replaced the faulty router.
Status : Solved Start : 2019-11-29 05:38 End : 2019-11-29 11:06 Updated : 2019-11-29 13:53 Affected area(s): Studiegången Description: Internet connection disturbances Affected service(s): Internet connection Current progress report: Troubleshooting in progress. 2019-11-29 13:53 – The damaged fiber cable has been repaired and we're pleased to announce that the that Internet service has been restored.
Status : Solved Start : 2019-11-28 17:43 End : 2019-11-28 21:27 Updated : 2019-11-28 17:43 Affected area(s): Rosendal Description: internet connection down Affected service(s): Internet connection Current progress report: troubleshooting progress
Status : Solved Start : 2019-11-28 05:00 End : 2019-11-28 09:00 Updated : 2019-11-27 14:23 Affected area(s): Gibraltar, Guldhedstornet, Johannebergs Vattentorn, Lilla Torp, Oxhagsgatan, Plejadgatan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham Description: Software updates Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-27 05:00 End : 2019-11-27 09:00 Updated : 2019-11-26 14:47 Affected area(s): Ceres, Dan Broströmhemmet, Ekbacka, Kviberg, Lindholmsallén, Olssons Park, Rosendal, Selma, Smedjan Description: Software updates Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-26 08:25 End : 2019-11-26 10:51 Updated : 2019-11-26 08:25 Affected area(s): Ostkupan Description: Internet connection down Affected service(s): Internet connection Current progress report: troubleshooting in progress
Status : Solved Start : 2019-11-26 05:00 End : 2019-11-26 09:00 Updated : 2019-11-25 10:02 Affected area(s): Andra Långgatan, Birger Jarl, Brahegatan, Fridhemsgatan, Första Långgatan, Gårda, Helmutsrogatan, Husaren, Högsbogatan, Hökegårdsgatan, Kjellmansgatan, Kronhusgatan, Medicinaregatan 2, Medicinaregatan 14 B, Norra Ågatan, Odin, Postgatan, Prickskyttestigen Description: Software updates Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-25 05:00 End : 2019-11-25 05:15 Updated : 2019-11-22 09:16 Affected area(s): Olofshöjd Description: Software updates Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-22 05:00 End : 2019-11-22 05:15 Updated : 2019-11-18 09:07 Affected area(s): Husaren, Kaserntorget, Kronhusgatan, Nya Varvet, Postgatan Description: Software upgrade Affected service(s): Internet connection Current progress report: 2019-11-20 16:30 - Changed upgrade time.
Status : Solved Start : 2019-11-21 05:00 End : 2019-11-21 05:15 Updated : 2019-11-21 07:30 Affected area(s): areas connected to Rotary Description: Software upgrade Affected service(s): Internet connection Current progress report: Software upgrades will cause a short network outage in Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinaregatan 2, Medicinaregatan 14 B, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham 2019-11-21 07:30 - Ostkupan needed some personal attention but the connection is now restored.
Status : Solved Start : 2019-11-20 05:00 End : 2019-11-20 07:45 Updated : 2019-11-18 08:59 Affected area(s): Birger Jarl, Fridhemsgatan, Högsbogatan, Olofshöjd, Oxhagsgatan, Prickskyttestigen, Rosendal Description: Software upgrades Affected service(s): Internet connection Current progress report: 2019-11-20 07:45 - Rosendal needed some extra attention but it's now working.
Status : Solved Start : 2019-11-18 05:00 End : 2019-11-18 05:15 Updated : 2019-11-18 08:57 Affected area(s): Ekbacka, Helmutsrogatan, Lindholmsallén, Olofshöjd, Ostkupan, Plejadgatan, Selma, Smedjan Description: Software upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-17 01:16 End : 2019-11-17 01:26 Updated : 2019-11-18 08:45 Affected area(s): Olofshöjd Description: Router restart. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-15 05:31 End : 2019-11-15 08:53 Updated : 2019-11-15 09:41 Affected area(s): Rosendal Description: Affecting buildings 3 and 4 Affected service(s): Internet connection Current progress report: Cause of disturbance: Fiber outage
Status : Solved Start : 2019-11-13 08:00 End : 2019-11-13 10:00 Updated : 2019-11-13 10:00 Affected area(s): Mejerigatan 2 Description: Software upgrade Affected service(s): Internet connection Current progress report: 2019-11-13 10:00 - Software upgrades complete.
Status : Solved Start : 2019-11-12 10:54 End : 2019-11-12 13:09 Updated : 2019-11-12 15:21 Affected area(s): Ostkupan Description: Internet service down Affected service(s): Internet connection Current progress report: Internet service up, restart your router if you still can't connect to the Internet.
Status : Solved Start : 2019-11-10 20:33 End : 2019-11-10 21:59 Updated : 2019-11-10 22:10 Affected area(s): Norra Ågatan Description: Internet service down Affected service(s): Internet connection Current progress report: 2019-11-10 22:10 – Internet connection restored. Restart your broadband router if you still experience problems to connect to Internet.
Status : Solved Start : 2019-10-29 09:00 End : 2019-10-29 16:00 Updated : 2019-10-29 08:48 Affected area(s): Husaren Description: Work in the building that may affect the Internet connection Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-10-29 00:25 End : 2019-10-29 11:15 Updated : 2019-10-29 11:15 Affected area(s): Ostkupan Description: There were a short disturbance of the Internet connection Affected service(s): Internet connection Current progress report: 2019-10-29 11:15 The problem is solved. Do you still have network outage restart your broadband router. 2019-10-29 01:20 - Most of the connections have Internet access. Some can still have disturbance. Further investigation will follow Tuesday morning.
Status : Solved Start : 2019-10-16 09:35 End : 2019-10-28 07:44 Updated : 2019-10-16 09:35 Affected area(s): Marconigatan Description: Internet connection disturbance Affected service(s): Internet connection Current progress report: We have a different set up in Marconigatan where our wireless access points are not connected to our network infrastructure. It is another provider that handles the physical connection there. Troubleshooting in progress.
Status : Solved Start : 2019-10-23 09:53 End : 2019-10-23 10:47 Updated : 2019-10-23 11:03 Affected area(s): Ceres Description: Problem with a router Affected service(s): Internet connection Current progress report: 2019-10-23 11:03 – Resolving incident. 2019-10-23 10:08 – Sending a technician to the site with spare equipment.
Status : Solved Start : 2019-10-09 11:33 End : 2019-10-09 12:13 Updated : 2019-10-09 12:43 Affected area(s): Husaren Description: Internet service down Affected service(s): Internet connection Current progress report: Internet service up. Restart your router if you still experience problems to connect to Internet.
Status : Solved Start : 2019-10-02 13:06 End : 2019-10-02 16:01 Updated : 2019-10-02 16:11 Affected area(s): Gånglåten, Marconigatan, Näverlursgatan Description: Wireless network down Affected service(s): Internet connection Current progress report: Wireless connection restored.
Status : Solved Start : 2019-09-30 23:59 End : 2019-10-02 10:39 Updated : 2019-10-01 07:49 Affected area(s): Storgatan 17 Description: Fiber outage Affected service(s): Internet connection Current progress report: Problem solved
Status : Solved Start : 2019-09-24 10:42 End : 2019-09-25 14:08 Updated : 2019-09-25 14:08 Affected area(s): Storgatan Description: Internet service down Affected service(s): Internet connection Current progress report: Troubleshooting in progress. 2019-09-24 13:18 – Our technicians is on site. The cause of the problem is a faulty fiber cable to Storgatan 17. Our fiber provider have been notified. Thier technicians will continue the troubleshooting.
Status : Solved Start : 2019-09-09 10:50 End : 2019-09-09 12:04 Updated : 2019-09-09 12:58 Affected area(s): Norra Ågatan Description: Internet service down Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-08-29 10:01 End : 2019-08-30 11:11 Updated : 2019-08-30 11:11 Affected area(s): Burggrevegatan 15 Description: Internet service down Affected service(s): Internet connection Current progress report: 2019-08-30 11:11 – Fiber cable repaired. The connection should now be restored, restart your routers if you still have problems. 2019-08-29 13:18 – The cause of the problem is a faulty fiber cable to Burgrevegatan 15. Our fiber provider have been notified. Thier technicians will continue the investigation. 2019-08-29 11:43 – Our technicians is on site. Network equipment is ok. There are indications of a faulty fiber connection to the building. 2019-08-29 10:17 – Started investigating.
Status : Solved Start : 2019-08-07 18:19 End : 2019-08-08 08:37 Updated : 2019-08-08 08:37 Affected area(s): Ostkupan Description: Internet service down Affected service(s): Internet connection Current progress report: Investigating the cause of the problem. 2019-08-08 08:38 – Internet connection restored.
Status : Solved Start : 2019-08-05 09:00 End : 2019-08-05 12:00 Updated : 2019-07-30 16:38 Affected area(s): Storgatan Description: Equipment Upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-07-31 09:00 End : 2019-07-31 12:00 Updated : 2019-07-31 11:46 Affected area(s): SGSNET Företag, SGSNET Privat Description: Internet service will be unavailable for approximately 5 minutes during the maintenance window Affected service(s): Internet connection Current progress report: Non student apartment in Fridhemsgatan, Lindholmsallén, Olofshöjd, Rosendal, Volrat Tham will be affected. Companies who are renting a business place in Andra Långgatan, Första Långgatan, Husaren, Kviberg, Lindholmsallén, Odin, Olofshöjd, Ostkupan, Plejaden, Postgatan, Rosendal will be affected. 2019-07-31 11:46 – Maintenance completed. 2019-07-31 09:00 – Maintenance started.
Status : Solved Start : 2019-07-26 21:03 End : 2019-07-28 11:11 Updated : 2019-07-28 11:15 Affected area(s): Rotary Description: Due to a power outage some equipment in Rotary malfunctioned Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-07-26 20:36 End : 2019-07-28 10:20 Updated : 2019-07-28 10:24 Affected area(s): Lindholmsallén Description: Due to a power outage around the city some equipment in Lindholmsallén needed to be replaced Affected service(s): Internet connection Current progress report: 2019-07-28 10:30 - The connection should now be restored, restart your routers if you still have problems.
Status : Solved Start : 2019-07-26 12:37 End : 2019-07-26 13:16 Updated : 2019-07-26 13:50 Affected area(s): Selma Description: Internet outage Affected service(s): Internet connection Current progress report: 2019-07-26 13:50 - Internet outage due to unrelated work in the building. Restart your router if your connection still doesn’t work and if that doesn't help contact us.
Status : Solved Start : 2019-07-12 00:00 End : 2019-07-12 05:00 Updated : 2019-06-28 13:41 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin Description: Our fiber provider is going to perform a cable work/maintenance because of a network fault Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-07-08 17:09 End : 2019-07-09 16:41 Updated : 2019-07-08 17:09 Affected area(s): Första Långgatan, Tredje Långgatan Description: Unplanned fiber outrage. We have informed our fiber carrier Affected service(s): Internet connection Current progress report: 2019-07-09 16:42 Problem solved. Link reconnected. Restart your home routers if you still have issues.
Status : Solved Start : 2019-07-03 09:00 End : 2019-07-03 15:00 Updated : 2019-07-03 11:34 Affected area(s): Gibraltar Description: All access switches will be upgraded Affected service(s): Internet connection Current progress report: 2019-07-03 11:34 – Maintenance completed.
Status : Solved Start : 2019-06-26 19:43 End : 2019-06-27 11:30 Updated : 2019-06-27 11:33 Affected area(s): Gibraltargatan 27 Description: Ongoing troubleshooting Affected service(s): Internet connection Current progress report: 2019-06-27 11:31 – Internet connection is restored. 2019-06-27 09:15 – Problem found. Waiting on a configuration update that will solve the problem. 2019-06-27 09:00 – Technician on site.
Status : Solved Start : 2019-06-17 12:38 End : 2019-06-17 13:09 Updated : 2019-06-17 13:10 Affected area(s): Högsbogatan Description: Construction work Affected service(s): Internet connection Current progress report: 2019-06-17 13:10 – The power is back on.
Status : Solved Start : 2019-06-16 10:13 End : 2019-06-16 10:35 Updated : 2019-06-17 08:18 Affected area(s): Lilla Regementsvägen Description: The electricity is expected to be back around 11:30 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-06-11 14:47 End : 2019-06-11 15:03 Updated : 2019-06-11 15:43 Affected area(s): Andra Långgatan, Helmutsrogatan, Husaren, Medicinaregatan 14 B, Olofshöjd, Ostkupan, Prickskyttestigen, Tredje Långgatan Description: Unplanned power outage in several areas of Gothenburg Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-06-03 00:00 End : 2019-06-03 06:00 Updated : 2019-06-03 08:31 Affected area(s): Hökegårdsgatan, Olssons Park Description: Our carrier have announced a fiber maintenance work Affected service(s): Internet connection Current progress report: 2019-06-03 08:30 – Maintenance completed at 04:16. Hökegårdsgatan were also affected by the maintenance from 00:08 to 03:49.
Status : Solved Start : 2019-06-01 21:09 End : 2019-06-02 13:00 Updated : 2019-06-02 13:45 Affected area(s): Gibraltar Description: We have informed our fiber carrier of an unplanned fiber outage Affected service(s): Internet connection, TV Current progress report: 2019-06-02 13:00 - Resolving incident The connection is repaired and Internet is reachable again.
Status : Solved Start : 2019-05-29 09:00 End : 2019-05-29 17:00 Updated : 2019-05-29 17:29 Affected area(s): SGSNET Student Description: Performing core router upgrade Affected service(s): Internet connection Current progress report: There will be several network outages occurring on May 29 for all tenants with an Internet connection from SGS Studentbostäder. 2019-05-29 17:30 – Maintenance completed 17:00. Continuing monitoring. 2019-05-29 16:46 – Connection restored since 16:40. 2019-05-29 11:36 – Network disturbances due to problems with the core router upgrade. 2019-05-29 09:00 – Maintenance started.
Status : Solved Start : 2019-05-28 09:00 End : 2019-05-28 12:00 Updated : 2019-05-28 10:21 Affected area(s): Andra Långgatan, Dan Broströmhemmet, Gibraltar, Hökegårdsgatan, Lilla Torp, Olssons Park, Storgatan, Vasagatan Description: We are expecting short outages Affected service(s): Internet connection Current progress report: 2019-05-28 10:20 – Maintenance completed. 2019-05-28 09:56 – Maintenance started.
Status : Solved Start : 2019-05-27 00:30 End : 2019-05-27 04:30 Updated : 2019-05-27 08:19 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin Description: Our carrier will perform a fiber maintenance Affected service(s): Internet connection Current progress report: 2019-05-27 08:18 – Maintenance completed 01:57.
Status : Solved Start : 2019-05-21 07:39 End : 2019-05-21 10:39 Updated : 2019-05-21 10:44 Affected area(s): Prickskyttestigen Description: Lost connection with building number 10 Affected service(s): Internet connection Current progress report: 2019-05-21 10:39 – Connection restored.
Status : Solved Start : 2019-05-16 19:30 End : 2019-05-17 15:08 Updated : 2019-05-17 15:08 Affected area(s): areas connected to Kaserntorget, areas connected to Lindholmsallén, Birger Jarl, Fridhemsgatan, Högsbogatan, Kviberg, Oxhagsgatan, Prickskyttestigen Description: Unplanned disturbances in several areas Affected service(s): Internet connection Current progress report: 2019-05-17 15:09 – Connection fully restored. 2019-05-17 11:28 – Internet traffic temporarily restored for all students. Shorter interruptions / disturbances may occur. 2019-05-17 08:00 – Investigation started.
Status : Solved Start : 2019-05-16 08:00 End : 2019-05-16 18:00 Updated : 2019-05-16 17:30 Affected area(s): SGSNET Student Description: Performing core router upgrade Affected service(s): Internet connection Current progress report: There will be several network outages occurring on May 16 for all tenants with an Internet connection from SGS Studentbostäder. 2019-05-16 17:30 – Maintenance completed 17:29. Continuing monitoring. 2019-05-16 17:00 – Extended maintenance from 17:00 to 18:00. 2019-05-16 08:10 – Maintenance started.
Status : Solved Start : 2019-03-26 05:00 End : 2019-03-26 06:00 Updated : 2019-03-26 08:43 Affected area(s): Kviberg Description: Performing software upgrade on backbone router Affected service(s): Internet connection Current progress report: 2019-03-26 08:43 – Router was upgraded to a newer software version. The upgrade was finished at 05:09.
Status : Solved Start : 2019-03-20 08:00 End : 2019-03-20 16:00 Updated : 2019-03-20 09:31 Affected area(s): Rosendal Description: The maintenance will affect the Internet connection for all the tenants in Studiegången 3-19 Affected service(s): Internet connection Current progress report: 2019-03-20 09:31 – Maintenance tasks are completed. Continue to monitor. 2019-03-20 08:22 – Maintenance started. 2019-03-05 12:52 – Planned maintenance is performed to migrate customers to new routers. There will be several network outages occurring on Mars 20 for all tenants in Studiegången.
Status : Solved Start : 2019-03-13 19:20 End : 2019-03-13 19:51 Updated : 2019-03-14 09:36 Affected area(s): Hökegårdsgatan Description: Our fiber carrier reported unplanned disturbances in their network Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-03-07 00:26 End : 2019-03-07 10:30 Updated : 2019-03-07 10:31 Affected area(s): Volrat Tham Description: Replacing a faulty router Affected service(s): Internet connection Current progress report: 2019-03-07 10:31 – Resolving incident. Try restart your home router if you still can't connect to Internet. 2019-03-07 10:23 – Router was faulty. Replaced the faulty router. 2019-03-07 08:53 – Technician on site. 2019-03-07 08:26 – Technician is on their way.
Status : Solved Start : 2019-02-19 05:37 End : 2019-02-19 06:34 Updated : 2019-02-19 09:38 Affected area(s): Fridhemsgatan 56 Description: The electricity is expected to be back around 06:35 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-01-23 23:00 End : 2019-01-24 05:00 Updated : 2019-01-24 05:00 Affected area(s): Rosendal Description: The power outage will affect the Internet connection for all the tenants in Studiegången Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-01-02 09:00 End : 2019-01-02 16:00 Updated : 2019-01-02 16:00 Affected area(s): Första Långgatan, Tredje Långgatan Description: Deploying a new router Affected service(s): Internet connection Current progress report: Planned maintenance is performed to migrate customers to a new router 2019-01-02 09:56 – Maintenance tasks are completed. Continue to monitor. 2019-01-02 09:47 – Customers migrated to the new router. 2019-01-02 09:11 – Maintenance started.
Status : Solved Start : 2018-12-18 00:01 End : 2018-12-18 06:00 Updated : 2018-12-18 06:00 Affected area(s): Ekbacka Description: Our carrier will perform a fiber maintenance Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2018-12-11 00:01 End : 2018-12-11 06:00 Updated : 2018-12-11 06:00 Affected area(s): Ekbacka, Lindholmsallén, Selma, Smedjan Description: Our carrier have announced a fiber maintenance work Affected service(s): Internet connection, Television services Current progress report: Maintenance completed 03:57
Status : Solved Start : 2018-11-18 14:35 End : 2018-11-19 09:11 Updated : 2018-11-19 09:11 Affected area(s): Första Långgatan, Kjellmansgatan, Tredje Långgatan Description: Replacing a faulty router Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2018-10-23 09:00 End : 2018-10-23 11:00 Updated : 2018-10-23 11:00 Affected area(s): Gibraltar, Volrat Tham Description: Exchanging TV equipment Affected service(s): Television services Current progress report:
Status : Solved Start : 2018-10-15 16:52 End : 2018-10-16 10:03 Updated : 2018-10-16 10:03 Affected area(s): Selma Description: Problem occurred after a power outage Affected service(s): Internet connection Current progress report: